Krystal Grand Cancun All Inclusive

The staff is wonderful. From Jazer at the front desk to Patricia in the coffee shop, and waiters Pedro (Risotto) and Jose (poolside), everyone busted their patooties to provide excellent service. Cannot beat the perfect beach location, away from the madding crowd, yet close enough to walk to the action if you wish. Stunning view from the balcony, white sandy beach with relatively gentle waves, and three pools, one exclusively for adults. Beds were comfy with lovely linens. Big towels, fairly good toiletries and a fridge with sodas and water.Inclusive coffee was yumsters, although you could get Starbucks if you paid extra. Gigundo brekkie buffet with a dozen hot dishes (hot cakes and waffles for the kiddies, tamales and meats for the bigs) and a swell array of fresh fruits and yogurts. And, you can get a complimentary mimosa every morning.

The location was the best and the staff from the restaurant.

We are experienced travelers - and we have something to compare. one of the big pluses of this hotel is the attention to the "little things": excellent expensive memory foam mattresses on the beds and good linen (good sleep is the most important aspect of the trip), a new convenient and understandable climate control setting in the room, daily unobtrusive cleaning and linen change , even the shaving mirror in the bathroom is not fogging, it is extremely convenient (I think no one likes it when the mirror sweats and you can’t see anything in it), a lot of delicious quality food and drinks in the restaurants and bars of the hotel, a huge and main plus is a great beach closed from big waves breakwater (ideal with children), excellent friendly and hard-working staff.

The location is great. The hotel is walking distance to downtown with clubs restaurants and stores. It is a pleasant 5-10 min walk. We stayed in the Altitude tower which is new, spacious and has good elevators. The view from the balcony is breathtaking. The sound of music from outside was an added bonus and created fun atmosphere. The staff was friendly. Altitude tower guests get to use the infinity pool. We did not use the other pools. The beach area was nice and there were less waves than other beaches since there is rock barrier on the left (we swam up to the rocks to look at cute tropical fish) . There was one day though when the waves were strong, So it depends on the day. The water is clear and turquoise color, awesome! We did not get all-inclusive option because we wanted to visit Xcaret and do other day trips. There are a few restaurants on the property and the food was good. Breakfast buffet was also good, but Altitude tower has room service also (not part of all-inclusive).

The facilities and room were amazing with a wonderful view of the strip with a beautiful ocean view.